Many do not realize the bridge business users must traverse when moving their documents from local drives and file shares to a new document management solution; this can be overwhelming to many. Thus it is imperative to implement a solution that promotes consistent trust in the technology. If users find the solution difficult to use, they tend to revert to “what worked in the past”.
One goal of most document management solution implementations is to reduce the amount of document duplication in an organization. For this to become a reality, users must trust your document management solution as the “single source of truth”. Changing a cultures thought process around the management of documents and trusting they are safe, secure and the most recent version must be accomplished to satisfy this goal. Means of accomplishing this include:
- Driving governance, evangelism and adoption techniques from the top down.
- Implement consistent site structure and data taxonomies.
- Implement a consistent (federated) security management model.
- Deliver on-going education.