Knowledge Management (KM) Requires Records Management: The Role of Retention Schedules in Businesses with KM Programs

Information Architecture Information Management Knowledge Management Microsoft Office
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Daniel Anderson’s masters paper, for his degree at University of North Carolina, about the role of retention schedules in business with Knowledge Management (KM).


“Knowledge management (KM) is revolutionizing the ways business and public institutions preserve institutional memory and knowledge sharing. Companies found KM important for competitive advantage in the marketplace, because it provides a way to reflect on “lessons learned” from previous projects and programs. Information professionals (IPs) provide services to their clients by describing and locating needed information. New technologies and institutional needs have created a divide between the traditional IPs (librarians, records managers, and archivists) and KM positions (knowledge managers and information managers). Questions regarding whether librarians have the appropriate knowledge, skills, and abilities (KSAs) to handle the new era in IT presume an archaic, information-preserving heritage. The archival artifacts are not physical manifestations but continuously changing collections of bits and formats. It would seem KM and records in knowledge management systems (KMS)s require an IP with the technical skills and educational background to handle the new demands.”

Read the full paper here.

Bob Mixon

My primary goal in life is to support my family, be a friend and enjoy each day as it may be my last. For work, I am a Senior Office 365 and SharePoint Solution Architect, Senior Information Architect and Microsoft SharePoint MVP. You can read my entire profile here.

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